Changing Hosting Companies – Don’t forget the email

Where’d My Email Go?

I migrate a lot of WordPress sites in a year.  I’m guessing between 70 or 80 sites in the last year.  Most of those from one hosting company to another.

One thing often overlooked are email accounts.  Yes, your domain email account is setup in the hosting account.  No matter how many times you ask “Do you have email on your domain?” the answer often comes back “I use Gmail”.

Then a week after the move I get an email like “My email at aren’t coming in anymore?”  No kidding.

There is a disconnect in the brain when it comes to domain email.  Move the domain, and you have to move the domain email.  They don’t come along automatically.  A new email account (same email address, but new account) has to be created for those emails to have a place to arrive.

They will route to the domain and if there is no email account by that name on the domain they will bounce back to the sender.

I know there are some RE coaches that recommend you have an email address tied to your domain name.  Personally, I don’t see that as a plus.  Gmail is perfect for business and well respected.  AOL, Hotmail, Yahoo mail Juno, LOL  that’s another issue.

If you do have email accounts tied to your domain, be sure to set those up on your new hosting account so your email will be un-interrupted.

Why post this now?

It happened again this morning. “I haven’t gotten my email for the past 4 or 5 days”  . . .


  1. I don’t think I could go 20 minutes without my email. It’s the lifeblood of today’s communication.

  2. This is a funny story and actually happened to me before with some friends I was helping get a business started. @URL emails are a little overrated and I completely agree with gmail. To me a Gmail account seems professional enough for business. More so than say a yahoo or sbcglobal account.

  3. I am a webmaster for a real estate company, We are considering moving domains and the sole reason we haven’t yet is switching over the E-mail. For me it is a much more daunting task than just switching the webpage. E-mail is so time sensitive and the agents would not appreciate if I somehow took them offline for more than a few hours. Great blog, great advise.

  4. Gilbert,

    It isn’t hard to change hosting and move the email accounts in the process. If you know the passwords for each email account you can create the new accounts on your new hosting and pretty much keep it transparent. If not, it means each account would get a generic PW so they could log in that first time and change their password.

    By setting these up as soon as your account is established the incoming mail would be captured so nothing is lost. It would just be a matter of each person getting their mail and setting up their preferred email client.


  5. I recently had some colleagues that forgot about their emails when switching hosting. It’s funny, people take emails for granted until they lose it than it’s the most important thing in the world.

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